Store Policy
Customer Care
Our successful business model stands on the customer service we provide. We place a very high emphasis on ensuring that our customers are always heard. We will listen to what you have to say and hopefully never give you a text book or a mechanical response.
We understand that each individual is different and can have different experiences. We may ask you for necessary proofs if and when required. The best thing to do in advance is to take an image of the product/issue (if possible) on your phone and contact us via messenger on Instagram /Facebook (@heartygrowers) or dropping us an email on connect@heartygrowers.com
Privacy & Safety
Hearty Growers are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us.
We confirm that we will keep your information secure and that we will comply fully with all applicable UK Data Protection legislation and regulations.
Accordingly, we have developed this policy in order for you to understand how we collect, use, communicate and make use of personal information. When accessing the heartygrowers.com website, Hearty Growers will learn certain information about you during your visit.
Similar to other commercial websites, our website utilizes a standard technology called ‘cookies’ and server logs to collect information about how our site is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our site, and the websites visited just before and just after our own, as well as your IP address.
Wholesale Inquiries
We do offer 'wholesale' rates to restaurants and cafes as well as greengrocers and gourmet food retailers.
Should an order be above 5kgs on a weekly basis, we would appreciate taking the order a month in advance, as this helps us to plan our production. Similarly, once the orders are being fulfilled, any changes to the order (increase or decrease) must be made a month in advance.
Payment Methods
- Credit / Debit Cards
- PAYPAL
Press Related Queries
Any Press or Media related queries can contact us on connect@heartygrowers.com or via messenger on Instagram /Facebook(@heartygrowers)